We're thrilled to announce our latest feature –
Default Survey Answers. This feature allows you to provide pre-set answers for your customers on the survey, making the customer's journey faster and more convenient.
Not only does Default survey answers simplify the checkout process, but it also has the potential to boost your sales. By providing pre-set answers, you can anchor certain decisions to a higher price, leading to an increase in Average Order Value. Plus, with a smoother checkout experience, you're likely to see an increase in conversion rates as well.
❗️Note. Default survey answers are available on our Basic plan and higher, accessible through our new admin interface.
Try it out today and see the difference it can make!
Great news, Subblians!
We're thrilled to announce that our new subscription-first
Cart Widgetis now available and can take your e-commerce business to the next level.
Developed with our new Storefront API, this feature offers a seamless shopping experience for your customers. It allows them to easily add items to their cart, select a plan, and customize their order all on the same page, streamlining the checkout process and reducing the number of steps required.
15 customization optionsavailable out of the box, you can tailor the Cart Widget to your brand's unique look and feel. Choose from various branding options, or use our smart color feature to match the colors and form to your brand. You can also use an existing cart icon or opt for our floating option if you don't have one yet.
Furthermore, you can customize the fields and offer additional options such as add-ons, gifts, coupons, and adjust the wording to suit your needs. Additionally,
the mobile-first designensures a seamless experience for customers.
Please note that the Cart Widget is currently only available to 75% of Subbly users. If you didn't see the modal window with the announcement the last time you logged in and there is no Cart settings item in the Settings section, but you want to give it a try, please contact our support team.
We are really excited to announce that our checkout translation feature can now be referred to as a storefront translation feature — as we’ve added the possibility to translate the customer area as well.
It works exactly the same way as the translation feature you used to use for checkout, in that you can either change separate words within the customer area or add additional languages. We’ve already updated the default French and Spanish translations for you.
You can update your translations here.
Great news — we’ve just released another subscription-first improvement!
Through your feedback, we discovered that many of our merchants had experienced situations where subscribers’ addresses changed after their orders had been generated. Before now, to correct this, subscribers would have had no other option but to take the time to manually reach out to merchants to inform them of their updated information, spoiling the seamlessness of their customer journeys.
With this improvement, you can now give subscribers the ability to update their shipping addresses for already generated orders that are still awaiting delivery.
We are aware that this feature may cause chaos for some fulfilment setups out there, which is why it’s purely optional, but in the right contexts it can be a very powerful way of adding even more flexibility for your subscribers.
In any case, you’ll always receive an email notification when a subscriber updates their address, after which you can process the logistics however works best for you.
Merchants can enable this feature in their Advanced Settings.
❗NOTE: Shipping prices will not be updated automatically. You will need to manually process and communicate any extra fees as well as update your fulfillment management system.
As always, feel free to reach out to us with any feedback you’d like to share.
We realize that from time to time, you’ll need to update the available options in your surveys based on various factors, including changes in offering structures and product availability.
This may cause inconveniences for subscribers unpausing or reactivating their subscriptions after a period of inactivity, who could return to find that their original subscription plan no longer exists in the same form.
Now, you can make it mandatory for subscribers to update their preferences (i.e. fill out a survey again) when they resume their subscriptions, ensuring that they know exactly what to expect from your updated offering.
To activate this feature, simply go to the Advanced Settings page and enable the ‘Update preferences when resuming/reactivating subscription on customer area’ setting.
Once you’ve done this, any subscriber attempting to resume or reactivate their subscription will automatically be prompted to fill out your updated survey.
Sounds like a small detail — but small details are key if you want to really raise the bar for delighting your customers. It’s an approach that extends throughout Subbly’s whole development process as we work to build exactly what subscription businesses need.
We’re excited to introduce a couple of new additions to our CSV export feature — starting with the ability to choose which columns to export. This upgrade extends to all possible categories of export: transactions, subscriptions, customers & orders.
Your custom column selection will be pre-configured to match the columns currently displayed on the orders page, which you can change as needed if you haven’t yet configured the necessary columns, using the recently added control.
Note: We haven’t changed the behavior of the filters — the data will be generated and exported based on whichever filters you have applied at the time.
On top of that, we’ve also made it so that CSV files will be sent directly to your inbox, in order to ensure maximum data consistency and improved security.
Once more, we thank all of you for your ongoing feedback — it’s how we ensure that highly in-demand features (like this one) area always at the top of our release schedule.
Today, we’re announcing another new feature — yet another demonstration of our commitment to creating a true subscription-first platform that leaves no stone unturned.
Introducing the ability to set custom renewal and cut-off times, a feature designed to tackle a problem faced by many subscription businesses, particularly those working with fresh ingredients.
For example, if you run a daily breakfast delivery business and need to pass your ingredient list to your kitchen staff by midnight in order for orders to go out at 8 am the next day, you can set a custom cut-off/renewal time at 8 pm the previous day, by which subscribers need to indicate whether they want a meal or not.
Custom renewal time can be configured from your billing settings page. Meanwhile, the cut-off time can be changed for every plan separately.
These features are only available for users on the Advanced plan. Get 25% off your first 3 months when you upgrade to it before the end of September with the promo code
We’re excited to announce the release of 7 new website templates, all designed by Subbly Experts!
Each template has been designed in accordance with the subscription-first principles, and reflects the importance of enhancing your subscription offering by offering complementary one-time products alongside it, rather than limiting your offering to subscription products only.
Check them out today directly in the templates library — you might find that one of them is particularly perfect for your business model or see an opportunity to improve your current store front.
While reading your feedback regarding stacked filters, we noticed another opportunity to make your daily operations even easier – adding the possibility to choose which columns to display on the orders page.
Now, you can set the table on the orders page to display all the data you need on one screen, and organize it whatever order is most convenient for you with drag and drop columns.
Combine this update with Stacked Filters to make your operations easier and more efficient.
No more complex spreadsheets. It just works — yet another exciting example of our relentless focus on building solutions for modern subscription-first businesses.
Let us know if there is still something missing to reduce your reliance on spreadsheets
Remember, people are at the heart of everything we do😍
One of our most anticipated features is here… the possibility to create your own layout for transactional emails with a built-in HTML email template editor.
This email template builder allows you to create custom branded emails for your customers and subscribers. You can use it to change the background, logo, and other elements of the general appearance, and thus make your communication with your customers more consistent with your brand.
Go and edit your template on Settings–>Branding now.