Renewal & Cut-off time
Renewal and cut-off time@2x
Today, we’re announcing another new feature — yet another demonstration of our commitment to creating a true subscription-first platform that leaves no stone unturned.
Introducing the ability to set custom renewal and cut-off times, a feature designed to tackle a problem faced by many subscription businesses, particularly those working with fresh ingredients.
For example, if you run a daily breakfast delivery business and need to pass your ingredient list to your kitchen staff by midnight in order for orders to go out at 8 am the next day, you can set a custom cut-off/renewal time at 8 pm the previous day, by which subscribers need to indicate whether they want a meal or not.
Custom renewal time can be configured from your billing settings page. Meanwhile, the cut-off time can be changed for every plan separately.
These features are only available for users on the Advanced plan. Get 25% off your first 3 months when you upgrade to it before the end of September with the promo code
7 new website templates
new templates@2x
We’re excited to announce the release of 7 new website templates, all designed by Subbly Experts!
Each template has been designed in accordance with the subscription-first principles, and reflects the importance of enhancing your subscription offering by offering complementary one-time products alongside it, rather than limiting your offering to subscription products only.
Check them out today directly in the templates library — you might find that one of them is particularly perfect for your business model or see an opportunity to improve your current store front.
Customizable order table: no more wrangling with spreadsheets
columns adjustment@2x
Hello Subblians,
While reading your feedback regarding stacked filters, we noticed another opportunity to make your daily operations even easier – adding the possibility to choose which columns to display on the orders page.
Now, you can set the table on the orders page to display all the data you need on one screen, and organize it whatever order is most convenient for you with drag and drop columns.
Combine this update with Stacked Filters to make your operations easier and more efficient.
No more complex spreadsheets
. It just works — yet another exciting example of our relentless focus on building solutions for modern subscription-first businesses.
Let us know if there is still something missing to reduce your reliance on spreadsheets
Remember, people are at the heart of everything we do
Brand your emails with the email template builder
email builder (2)
Yo Subblians,
One of our most anticipated features is here… the possibility to create your own layout for transactional emails with a built-in HTML email template editor.
This email template builder allows you to create custom branded emails for your customers and subscribers. You can use it to change the background, logo, and other elements of the general appearance, and thus make your communication with your customers more consistent with your brand.
Go and edit your template on Settings–>Branding now.
Improve your communication with customers with mixed checkouts, survey answers and gift vouchers in checkout confirmation email
Checkout confirmation email@2x
We’re excited to announce the first of many updates to Subbly’s customizable emails system.
As of today, you can now configure ‘Checkout confirmation’ emails to automatically include a subscriber’s survey answers and details on mixed checkouts (i.e. checkouts with both subscription and one-time products or gift vouchers, etc).
To activate it, simply open the template configuration and click the reset button to update it to a default one with all the new perks.
Please note that reseting your checkout email template will return it to its default state, and you will need to reconfigure it. Your other templates will not be affected by this change.
Complementary add-on upsells in the customer area
account area upsell@2x
Hello, Subblians! Remember your subscription-first principles? The idea of the Integrated customer journey means the journey never stops, and there’s always another opportunity for a well-placed touchpoint.
And now, we’re here with an update that makes it even easier to create those opportunities. As of today, you can upsell complementary products to your customers directly from their customer area. Not only is it a great way to increase your LTV, but also to improve customer satisfaction by accompanying their standard order with items that enhance their overall experience.
So, how does it work?
First, go to Marketing–>Addons Upsell and select which products you want to offer in the customer area.
Then, you decide whether or not they can be permanently attached to a subscription, or just included as part of the next order. You can enable both options to give your customers an extra choice, and add a discount to any (or both) of them to make your offer even more convincing.
Finally, it’s time to craft a convincing call to action (CTA)
After you’ve set everything up, every time a customer lands on the subscription management page on their account, they will see a widget with your CTA and products.
Time to shift your one-time products to Subbly — the right upsell opportunities will bring you one step closer towards unlocking the true power of your subscription business.
❗️ This feature isn’t available on the Lite plan. The Basic plan gives you up to 10 successful individual upsell transactions per month across all subscribers, after which no more offers will be displayed. Unlimited usage is available on the Subbly and Advanced plans.
We’re confident that the additional revenue will easily cover the additional investment, but to make it even easier for everyone to experience the boost for themselves, we’d like to offer our users
25% off an upgrade
to the Subbly or Advanced plan for the first 3 months. Simply use the code ‘
' to upgrade. The offer is available until the end of August.
Stacked filters: Pin point orders based on multiple data points including custom data
stacked filters@2x
Our new stacked filters feature enables you to triangulate all of your orders with powerful and/or logic so you can easily manage them in bulk.
For example, food subscription businesses could use this feature to filter by multiple survey questions at once, i.e. all vegan, gluten-free, or lactose-free orders, or see whether an order indicates a preference for extra spice or no spice, and thus make sure the appropriate items are included.
It’s simple: once you’ve created more than one filter group containing one or more individual filters and one operator, you can now easily combine them with other filter groups.
No more complex spreadsheets
. It just works — yet another exciting example of our relentless focus on building solutions for modern subscription-first businesses.
Improve relationship with customers by allowing them to extend their skipped period and choose the exact date to resume
prolong skipping (1)
We are glad to introduce another feature that can help you create and maintain great customer relationships even more easily.
Imagine Robert, your subscriber who’s coming back from vacation and wants to resume his paused subscription. The thing is, he doesn’t want to resume it today, he wants to start it next week.
Another story could be Jane, who’s skipping her subscription having just discovered that she needs to stay away for another week on a business trip and can’t actually come back to enjoy your goods.
In order to handle both situations, you’re now able to prolong skipping and enable customers to choose the resume date.
You can enable them in your advanced settings.
Сreate multiple coupons at once
Create multiple coupons at once (3)
Another way to acquire customers easier is here. To make your cooperation with marketing partners easier we’re introducing the possibility to create multiple coupons at once.
Simply divide coupon IDs with a comma in the same field to create multiple ones at once. The same conditions will be applied to each of them.
😉 Note, If you have a spreadsheet you can save it as a CSV file and open it with a text editor to make copy-pasting easy.
Re-engineered admin for faster loading and improvements
We’re excited to share that Subbly is now a Single-page Application. This means that the admin panel doesn’t reload every time you open a new page. This makes it both faster for you to use, and easier for us to maintain — it’s a win-win situation!
On top of that, we’re delighted to introduce Subscription pages, containing all the details of an individual customer’s subscription. Through this, we’ve also made the user management process easier, with new buttons located in convenient places, rather than having 10 options crammed into one menu. You can access the Subscription page by clicking the subscription row on the subscription page(except the customer’s name), or by clicking on the Subscription card on the customer’s page.
Finally, we’d like to mention a few other minor improvements:
  • Simplified automations page. Instead of having 2 separate buttons for Edit and Manage, there is one page which is opened by clicking on the row. Users can edit the name on that page.
  • Surveys can be immediately previewed during the creation process.
  • Survey question validation rules (number of answers, amount of answers) are more UX-friendly
  • New team member role – designer, so you can invite our Subbly experts to help you out with the storefront.
The best thing is… there’s still tons more in the works!
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