It would be great to be able to have gift subscription orders capture the gift recipients email address so that gift messages are sent to the gift recipient by email once their order has been shipped

I am constantly getting tons of emails from people who can't log into their account. They're complaining that I have bad customer service because they can't log on but its some kind of issue with Subbly and out of my control. It significantly increases the number of customer service tickets I have to deal with and leaves customers irritated. I understand the customers have to clear their cache and all that but the average consumer does not want to be doing that. They want their log in to work the first time and if not they want the forgot password to work easily and quickly without having to clear cache or email me to inquire about it.

It would be very helpful to have an exclusion option within the coupons. So if I have a particular one-time product I don't want a coupon to apply for I can just exclude it. Currently the only way to make this happen is to add every single one-time product to the coupon which is time consuming. You then have to make sure to go back and add any new one-time products to the coupon if you add any in the future. Excluding a product(s) would be much easier.

As I try to upsell customers on additional one-time products, I want the ability to add it to their pending order. If I click on the pending order, scroll to the bottom, and add an additional item to ship--that item does not show in Pirate Ship. (I also have to bill them for that additional item separately in Stripe--which is fine, although another step.) The product to be shipped must be included in Pirate Ship so I can correctly fulfill the order. Alternatively if I create the ad hoc order for the one-time purchase in Subbly, I can change the shipping date but I am unable to add it to the shipment of the pending subscription order. I need to be able to consolidate those two things so that they ship TOGETHER. (Shipping costs are very high and combining the product with their upcoming subscription shipment is one of the ways I can offer discounted pricing--because I don't have to spend as much shipping separately). But I need Subbly to be able to communicate with Pirate Ship that the two items are being shipped together.

Is it possible to display purchased gift voucher information in customer accounts (for the customer, along with status and gift code? Lots of customers query the gift vouchers purchased and it is hard to track them back to the purchaser.

I'm seeing two common issues among the people who buy gift subscriptions: If they buy the subscription after the billing date (1st of the month) but before the cutoff date (7th of the mont), they don't know how to select the right date for their subscription to start and they are selecting a date that will actually cause them to miss a delivery the first month. They are inputting the delivery address as the billing address, causing their credit card payments to fail. More details in this video: https://vimeo.com/778666314/e2addd3214 Thank you.

Currently, when using charge and ship immediately, you lose the ability to add a cut-off date. Instead, you must create a minimum of 2 automations that will move the renewal date. I think it's a bit counterintuitive when considering that it is a subscription first platform. We should have this type of functionality built in without using up automations that can be used elsewhere. Just my 0.02

Being able to have questions that when a certain answer is selected, it will automatically skip to the next desired question. Depending on what answer you select, you can automatically route it to another question. Example: multiple choice question (A, B, or C), if A is selected, survey will take customer to the next question. If B is selected, survey will take customer to question 3. And if C is selected, survey will take customer to question 4 automatically. Just like the "Logic" section on SurveyMonkey in a multiple choice question.

I wish I could click a button and create a one time product from an inventory item and just have to add the rest of the information I need, instead of needing to make both an inventory item and a product listing.

20 skus are not enough. I would gladly pay $10-$15 more to be able to control my stock but I don’t need to jump up to a much higher monthly price as that’s the only feature I need… just feels like it should be basic.