Feature & Improvement Requests

We sell subscriptions, and to keep customers for as long as possible, I think it’s essential to have this retention tool—it’s literally a game-changer. Implementation of a rewards system: For us in our dashboard: 1/ Creation of rewards with different stages that we can define in terms of quantity and time, for example, after paying for 3 boxes, the customer unlocks a reward that we have defined. We must have control over the different stages so that we can add to the rewards progression whenever we want. 2/ A bar with the different unlocking stages appears on the customer file. It increases with each shipment or payment so that we can track our customers' progress. 3/ Allow the duration of the rewards progress bar to be chosen, for example by year and by month. For example, over 1 year, I want to set 3 reward stages, which will be unlocked upon receipt of the 2nd box, the 4th box, and the 6th box. 4/ Allow the extraction of customer rewards data in CSV format, for example, a rewards column with the customer's stage number displayed to indicate that it has been unlocked and that we must add their rewards to this box. 5/ Unlocking will be automated and not manual. In other words, it is not up to us or the customer to say that they have unlocked their rewards; it must be automatic. On the customer side: 1/ In their customer account, customers will see the rewards progress bar, with the different stages that have been set. It will progress gradually, with a color filling the bar, so that customers can understand and follow the progress of their rewards. 2/ To unlock the stages on the bar, hovering the mouse over the different stages of the bar will display a small image and text to show the unlocked products. --- As mentioned above, this could also take the form of points earned with each order, allowing customers to redeem the points in their account for rewards. This is also an interesting avenue to explore, as demonstrated by the app: https://smile.io , which is really great. Thank you I'm posting this again to get some feedback on it

Implementing discounts on an online store for subscribers, Allowing two prices for a single product: one price for subscribers and one price for non-subscribers who wish to purchase products

Hi! I would really like to have similar functionality for surveys on one-time products as we have with surveys on subscriptions. SUBSCRIPTIONS: So I have a survey in our subscription checkout flow asking about an optional upgrade; the answer they give for this question is fed through to my order summary page. I can filter the columns by the answer given, but more importantly I can export this information and it feeds automatically onto our labels. So it can be seen straight from the labels which items to pack. ONE-TIME PRODUCTS: However, with our one-time products, we have a survey question. It is asked after they have chosen all their items and they click 'add to cart'. It is asked once, and then they proceed to the checkout. At the moment, the only way it can feed through to the back-end is inside each individual order as a metafield. So when labelling orders, we would need to open each individual order to see the metafield information. Ideally, this survey answer would feed into our order page just like in our subscriptions. Whether this appears in the survey answer column, the Order Tag column, or whether it appears as an added product, or even if it has its own metafield column, it would be good if I could filter the orders by the answer, but more importantly it would be good if I could feed the answer straight through to our labels (so exportable). Thanks so much!

I'd like the cancellation offers to get more granular and specific to what the customer's subscription plan already is. If a customer who has a "small" subscription wants to cancel because of "too expensive" or "too much stuff" reasons I don't want to send them to "change plan" because the other plan offered would be bigger. However, If someone with my "bigger" subscription chooses the same cancellation reasons I'd like to send them to the smaller subscription available.

I am setting up some automations via Subbly to support customer onboarding and retention. There is no option to send a test email? This can be done when editing the emails that are sent from the settings section, but not via the automations section. It's another possible to edit or write these emails in HTML, and/or insert hyperlinks, text formatting (such as bold text) and add images. Again, some of these options are available in the emails sent from the settings section, but not for an email I send via an automation. If the automations email editing tool was as robust as the system email editing section, that would be a great improvement. I've had to use a third party service instead. On a separate note, but linked to the same problem I want to solve, it’s not possible to apply and/or remove a tag to a customer’s account as an automation. And it's not possible for Subbly to send Mailchimp tag information in real time as part of that app integration, as tags are added and removed. What I’d like to do is have subbly apply a tag when a customer first signs up, and that tag be passed over to Mailchimp as part of my integration (along with the details it currently sends to Mailchimp when somebody signs up). I’d also like to set up an automation to remove the tag (and update Mailchimp) if the customer subscribes. Again, this would give me powerful targeting - either via Subbly automations directly (email generation) or by sending the tags to Mailchimp to achieve the same goal.

Customizing the checkout is essential to reduce cart abandonment and increase conversion rates. It should be possible to add visual and reassurance elements such as images, customer reviews, and key trust signals, including: Detailed information about the product being purchased Clear explanations of product quality and specific features Trust and reassurance mentions such as: “X+ Five-Star Reviews” “Gift-Ready Packaging” “Cancel anytime in one click” “No commitment” “Secure payment” “Already chosen by X customers” “Join a community of X fans” “Free shipping” These elements are critical to building trust at the final step of the purchase journey and directly impact checkout conversion performance.

I want my customers to be able to make one-time purchases without having a profile automatically set up for them. I understand from Subbly POV why this happens, but I am losing customers to this and we need to look at this from customer's POV. Guest check out, just about every online shop has it - WHY CAN'T SUBBLY?!?!?!

If you add a new variant I cannot move it to the top of the list. I have to delete all variants and start the list over.

This is really a bug, not a feature request. When you reach the checkout, the associated account is retained in local browser state from a previous log-in. However, even you access the account page and explicitly log-out, the checkout still retains the account. Furthermore, it is not possible to change the account you are using for checkout. This would be very bad for any user that accesses the site from a public computer. A completely new user who has gone through checkout... but has never logged in before (as their account was just created and presumably a random password was generated) is treated as logged in. Again... very bad if you are on a public computer. This info should only be retained after an explicit login.

I'm seeing two common issues among the people who buy gift subscriptions: If they buy the subscription after the billing date (1st of the month) but before the cutoff date (7th of the mont), they don't know how to select the right date for their subscription to start and they are selecting a date that will actually cause them to miss a delivery the first month. They are inputting the delivery address as the billing address, causing their credit card payments to fail. More details in this video: https://vimeo.com/778666314/e2addd3214 Thank you.