––––––––––––––––––––––––––––––––––––––––––––––––––––––
Subscription Management Enhancements
- Merchants can now limit how many billing cycles a customer can skip.
- ⏳ ❌ Introduced cancellation requests instead of immediate cancellations, allowing merchants to contact customers before their subscriptions are terminated.
- 🔄 🤝 Live mitigation for cancellations with Zendesk widget integration, enabling real-time intervention to retain customers.
- Per-product pausing is now optional
- Bulk updates for customer balances, streamlining account adjustments and reducing manual workload.
Product & Inventory Management
- Added support for one-time products and inventory CSV imports, simplifying inventory management.
- Added support for customers and orders CSV imports, allowing seamless data migration and bulk updates.
- 🚚 Plans with multiple shipments now support a single shipment trial, giving merchants more flexibility in trial offerings.
- 📊 Expired gift subscriptions no longer contribute to churn for more accurate MRR & churn calculations.
Admin Capabilities
- 📜 📦 Order items CSV export – export orders with a separate row for each inventory item, streamlining packaging expirience
- 📦 ✅ Added bulk order status updates, enabling manual synchronization with fulfillment services.
- Possibility to filter automation logs by action type.
- Updated export experience – column preferences are now saved in the browser cache for future exports.
- Separate settings page for API keys.
- Separate settings page for tags management – create, edit, and delete tags in one place.
- Filter subscriptions, orders, and invoices by product tag.
- Filter products by product tag and apply/remove tags in bulk.
Checkout & User Experience
- 🎁 Updated gifting UI on checkout, along with new gift email templates for a smoother gifting experience.
- Optional notice to warn users about existing active subscriptions, preventing accidental duplicate subscriptions.
- 📱 Phone number field is now optional at checkout
- Added an optional search field for Bundles
- Improved out-of-stock handling for bundle
- Possibility to hide the Gift voucher field on checkout
- Added lazy loading of items on bundles
- Possibility to hide cents (.00) in prices on checkout.
- Updated default font on checkout.
- UI/UX improvements on checkout.
Integrations
- Stunning – enhance failed payment recovery to reduce involuntary churn.
- ChurnBuster – proactively manage churn and recover lost revenue.