improved
Dunning improvements
We know that involuntary churn can be hugely frustrating for many entrepreneurs, so why not consider our two new configurations in your dunning setup?
- Don't cancel the subscription when the dunning is not successful
Right now, if the dunning period ends and the invoice still hasn't been paid, a customer's subscription status will automatically be changed to 'Cancelled'. Disabling this toggle in your Billing Settings will keep their subscription active until the next billing date, when a new charge attempt will happen.
- Don't carry order to the next period if the payment is overdue
Currently, an anchored subscription with a successful payment occurring after a specified shipping date will only generate orders for the next period.
This is extremely inconvenient for long-term subscriptions with multiple shipments. If the customer is late paying the invoice for their first shipment, all their orders will be pushed back a period — what if the subscription is billed yearly 😳 ?
With this toggle, you can change what happens here, so if a customer is late for their first shipment, or even for their second, their order(s) will still be generated straight away.