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[BUG] Customer Address does not change on pending orders
planned
G
Gabriel Grenier
If a customer changes his address in his account, only the upcoming orders will have the new address.
Previously created orders (that have the "Future Shipment" status) still have the old address.
This has been a huge problem for us. Customers that subscribe for 6 months have 6 orders created at once, upon subscribing. Then whey go in their account to change their address and still receive 5 shipments to their old address. We have lost boxes and had to reship them because of this behavior.
ミルキービー ✨🐝 🔞
I know this is
now
planned, but I first commented on this post in February, after I had my first issue with this back in January 2022... and again mid-year. I have lost over $2000 in merchandise (not to mention the additional fees for reshipping and refunding if we're out of stock).It's almost September and it feels like this is STILL a feature that won't be fixed for ages. I'm just trying to figure out how custom checkout pages and e-mail templates can be more urgent than something this detrimental to not only the people who use Subbly for their businesses but your client's customers as well.
This is an extremely bad bug, and it's nearly impossible for me to verify every single address each time we ship - I switched to Subbly (nearly double the cost of the original subscription service I used) because keeping track of address changes manually was hell. I'm paying $160USD a month for something I was told upon signing up would be a non-issue. I'm just so tired.
k
keisha ehigie
Yes, please implement for product changes too!
K
Kait and Jess Reber
This should go for all changes - t shirt size, etc. The changes should apply right away so customers do not get upset, and we don’t need to make extra shipments.
L
Lindsay Collins
Yes, we need this!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Andy🤠
planned
Victor Bre
OMG same !
ミルキービー ✨🐝 🔞
This is a HUGE issue for us, too. I’ve contacted customer support about this, and have still lost hundreds if not thousands of dollars in merchandise because of this. It seems so bizarre that it doesn’t apply to past orders, to the point I nearly transferred to another service.