Edit and reuse deleted coupons
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Faith Forster
The instructions for the coupon setup are very unclear, for example if we put a limit of 1 on it, does that mean a person can only use it once or only 1 person can use it?
And once a coupon is setup, you can't edit it. But then if you delete it you can't reuse the same coupon ID - so if you have printed flyers they are now useless.
This is a really important tool for us to acquire new customers.
Can you please:
1) Make the instructions much clearer
2) Enable the ability to edit a coupon once it is setup
3) Create the ability to reuse an ID after it has been deleted.
Andy🤠
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Missed this one. Since March of this year, after archiving you can reuse the coupon codes
Andrija Krstic
Merged in a post:
Used coupon list
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Letter Lore
Right now, coupons are automatically deleted from the admin's coupon list once the coupon code has been fully used by the terms set.
Once it's deleted, there is NO WAY to access any information about the parameters that were set for that coupon. Not even Subbly team can access that info!
Because there are some codes that may be used by many people, it's helpful to see details straight from the coupon list how many times it's been used (if it's reached max usage, it should still be listed), and then admin can click on the coupon to see the parameters that were set, who applied the coupon, and when.
This provides a lot of at-a-glance information about how fast some limited-time offers are being used, and gives admin a quick and easy access to review the coupon code parameters and see a list of which clients were able to use it.
Please don't have anything set to auto-delete that can't be retrieved. All info is helpful in some way! :)
Andrija Krstic
Hey Faith Forster, thanks for suggesting this. Please note that we have additional information and FAQ on how to use coupons here: https://help.subbly.co/en/articles/90519-coupons-faq
We will look into the possibility of the archived coupons to be reused or at least recreated by using the same ID as per the earlier conversation.