Gift Subscriptions not to show as 'cancelled' when ended.
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Emily Herriott
At the moment when a gift subscription for a predetermined length ends the customer is sent the cancelled email (which the wording may not be suitable for) and it also effects the churn stats. It would be good to have a separate email template and for these to be identified separately as 'gift subscription ended' in the insights
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Shonna Lemke
So, that's great it won't affect Churn, but I don't see where there is a new email template sent to the customer saying "gift subscription ended" instead of just "subscription cancelled"
Andy馃
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Shonna Lemke
Andy馃 So, that's great it won't affect Churn, but I don't see where there is a new email template sent to the customer saying "gift subscription ended" instead of just "subscription cancelled"
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Ethan Berlin
Very much needed
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Ming Cheng
Would love this feature, so that churn insights is truly churn and not affected by gifts ending.