Caleb Durham: This doesn't work. If we give them the option to extend it, it's basically the same as infinite pause which in which case they can simply cancel. We are willing to listen to you guys so please let me know how much shipping periods of pause max would work for you?

Andrija Krstic: I mean, I'd be ok with a one period pause, if they could extend it. I just like the idea of having to actively opt out each time versus either setting a hard limit on 2, 3, or 4 months or canceling. I feel like infinite pause (if it requires doing it each time) isn't something most people would do. What's the problem with that?

Caleb Durham: Did you know that you can manually push renewal date for them? Not sure if allowing for skipping more than twice would do it to be honest.. I mean, there is no magic number and people will always ask to prolong their next payment indefinitely so we'll just get stuck in the loop. Reaching out to you and settling the next renewal date would do it easily...

Andrija Krstic: Requiring the customer to reach out to the business owner instead of cancelling is a flawed model. Buyers want the least amount of friction as possible and contacting us is more friction than hitting the cancel button. If the customer pauses more than twice business owners should receive an alert/email and then we can contact the customer directly.

Patter Gersuk: It was never meant for this to be used regularly and for customers to even be aware of the possibility that their renewal date can be pushed forwards or backwards. You should stick to the regular product setup and billing/shipping dynamics and they signed up for it in the first place.

Customers do have an opportunity to pause and prolong their next shipment for 2 billing periods without disrupting the entire billing/shipping cycle and that do it for them. We might look into making it possible for them to prolong it even further tho..

Regarding alerting the merchant when the customer is skipping, whenever someone skips a payment there is a SKIPPING label on the Customers tab in the Subbly admin so you can keep track of it that way.

Manually changing the renewal date for a customer is a facility that was introduced and was meant to be used by the merchant (and solely by the merchant) giving them the flexibility to jump in on customer support side of things and fix some possible hiccups with the customers not being billed when they should or being late a few hours for the cut off date for example, or in some rare edge cases upon customer's request and if the merchant deems appropriate. This facility is definitely not meant to be used on a regular basis..

Patter Gersuk: I agree they should be able to pause for as long as they like. I had a customer cancel for this reason.

Andrija Krstic: Why is 2 months ok, but three isn't? I understand what you're saying, but even if we still let them skip 1 or 2 months, and then had a message that said "Need more time? Reach out and let's chat." would be helpful. Of course, I don't want a store full of customers that never order, but I also don't want to keep losing customers because they needed a 3 month break while they moved, or over the holidays with travel. Please considering rethinking the way this works, because, as Patter Gersuk said, as it currently stands this is a flawed model.

Caleb Durham: How many subscription periods do you think would be fine for the customer to be able to cancel? Also need your input Patter Gersuk on this one... Thanks gents

Andrija Krstic: Why not remove the limit entirely and let subscribers pause an unlimited amount of time. If it has to be a number, 5 pauses would seem reasonable. 2 is definitely too short; especially if a business offers weekly subscriptions like we do.

Patter Gersuk: Because pausing for an unlimited amount of time is equal to cancelling and resubscribing at a later time (possibly). We're definitely not going to do that. We're willing to extend it to 5 pauses max tho. Thanks for the input!

Andrija Krstic What the status of allowing subscribers the ability to pause more than 2 times?

We'll consider extending it to pausing for up to 5 sub periods max.