Log in issues | Voters

closed

Allen Cox

We cannot log into our account on any device in our building. We normally log in via 2 different laptops but as of yesterday we cannot log in anywhere. We get the message multiple sessions detected.

October 31, 2023

Andrija Krstic

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Hi Allen Cox, this is something that you should actually report to the customer support. 
This is happening because you have a session active on another workstation whereas you're trying to login to your admin on another one. 
If a couple of you guys are using the same account I'd suggest adding different staff members to the admin as explained here: https://subbly.helpdocs.io/account/can-i-grant-access-to-more-users-to-my-account-teams-app