No longer see the amount at 0 € during 3d secure authentication but the real amount
in progress
M
Maxime Boutron
Stripe confirmed to me that for this you have to change the code and switch from setup intent to payment intent in order to be able to display the amount during this 3d secure authentication. It does not depend on the banks.
It would be great to do this because a lot of customers are surprised and stop their payment at this point, they have doubts about the reliability when they see this.
Thank you !
Andrija Krstic
This has been solved by introducing an optional flag on the Settings > Advanced where you can get the notification enabled/disabled.
Andy🤠
in progress
Hey everyone.
We've added the setting that shows the warning on checkout that 3DS will contain 0.00 amount. You can enable it in advanced settings.
The proper solution will be delivered with updated checkout later this year. The ETA is end of October.
Tom H
Andy🤠: hey! Has this been solved? I'm having the same issue, ETA was end of October but it's still "in progress", has an option been added? If so, where to do this? Thanks
Tor Neely
This would be great. We received exactly the same feedback from our beta group.
Andy🤠
planned
Andy🤠
under review
M
Maxime Boutron
Andy🤠: To be more precise, I send you the more detailed stripe message:
"I fully understand that you have questions about the amount of transactions from your customers which appear at an amount of 0 euros at the time of authentication via 3DS So let me give you more context on this situation:
After studying your account, I can actually notice that the integration of the latter is managed by Subbly
After studying your account, I can notice that 'Setup Intents' have been created to optimize your clients' cards for' off session 'use before creating payments.
Normally we use Setup Intents when we don't know the transaction amount but want to save the card information for later use. SCA regulation requires immediate customer authentication if you want to accept subsequent payments with this card info. The cardholder bank can decline payments and request additional authentication if the customer has not been authenticated initially.
This problem therefore seems to be due to the triggering of the 3DS on setup_intent when the request has no notion of the amount of the transaction and it is read as a payment of 0 €. It is therefore quite normal that a 3D Secure verification for a SetupIntent displays an amount of 0 €.
If you want to remedy the problem as quickly as possible, you will therefore need to contact the team that created the integration of your payment page. I therefore invite you to contact Subbly to find out if it is possible to switch from SetupIntent to Payment Intent and save your customers' bank details during payment and not before in order to resolve the problem.
For more context, as a payment processor working with Subbly, we receive payment information, secure it and ensure transactions sent to us from their integration. However, we are only in the background of their integration, it is being developed on their side and we therefore only have access to (secure) payment information.
For any questions regarding integration issues on your website, I therefore recommend that you contact Subbly engineer support directly, who will be in a better position to help you.
Hope you find this information helpful and clarify the situation. Please do not hesitate to come back to me if you have any other questions, I would be happy to answer you.
Yours,"
Andy🤠
Hi Maxime Boutron,
Thanks. Actually, it is really cool that they came to you with such a detailed answer. In my case, it took months to get it from them. And, yeah, now we are already aware of how to remedy this problem.
Still, that requires some checkout rebuild as far as the charge takes place on the confirmation step, already after the card is collected.
So, I am changing the status of the request to Planned. But it will take some time to design the solution on our side.