Option to Disable Customer Portal
R
Ryan
One of the main reasons for my business's success is being able to provide personal customer service. The customer portal for my subscription business is a negative because customers can cancel and avoid talking with my support team directly.
A critical feature that I need to use your service is an option to deactivate the customer portal feature. This is a common feature offered by other e-commerce solutions and hopefully is something you can easily implement.
Thank you for considering this feature.
Andy🤠
open
Andy🤠
closed
Hey Ryan, you can get rid of all links to customer portal using Google Optimize. Feel free to reach out to our customer success team, and ask them how you can achieve that.
R
Ryan
Andy🤠: Thanks, Andy, but that's not really a clean solution. Customers still receive automatic password emails and having a portal without links would cause a lot of confusion. When you get a chance, reopen this request.
Andy🤠
Ryan: Hm, indeed. You're right.
R
Ryan
Andy🤠: It seems like having a "Checkout as a Guest" option is pretty standard so hopefully it's an easy fix. (Snipcart: https://docs.snipcart.com/v2/configuration/checkout-as-guest, Woocommerce: https://woocommerce.com/document/configuring-woocommerce-settings/#section-4, Chargebee: https://www.chargebee.com/docs/2.0/configure-inapp.html)