Upgrading/downgrading/changing subscription plans by a customer from within customer portal | Voters

Upgrading/downgrading/changing subscription plans by a customer from within customer portal

complete

Kirsten Zulyevic

Allow for customers to control the level of their subscription via the customer log-in panel. Currently admin can do this, but giving the customer control of their account may be a better way to increase retention and decrease churn.

September 15, 2018

Andy🤠

marked this post as

complete

Hey everyone. We've added the possibility to change a plan for customers. This is an optional behavior defined by a merchant. So if you want your customers to be able to change plan – please enable that in Advanced Settings –> https://www.subbly.co/admin/shop/advanced_settings
Feel free to book a short interview with me to share more of your features requests.
https://calendly.com/subbly_andy/30min

Andy🤠

marked this post as

planned

Andrija Krstic

Merged in a post:

Allow Customers to Change Billing Frequency on their own

Gabe Breternitz

Currently, a customer cannot change their billing frequency without canceling and re-subscribing. This skews the analytics of cancellations and also presents a hassle for both the customer and Subbly box creators. Please implement this simple feature that would allow them to change their billing frequency without requiring manual intervention.

January 1, 2020

Andrija Krstic

Merged in a post:

Allow customers to switch between subscriptions frequencies

Claudia Generaux

If a customer is a monthly subscription, allow them to change to bi-monthly subscription within their account.

May 23, 2019

Patter Gersuk

Andrija Krstic Is this on the roadmap at all? Would be great to allow subscribers to change shipment/billing frequency themselves.

Andrija Krstic

Yep, this is on the roadmap as well 👍

Andrija Krstic

Merged in a post:

Allow a Customer to Upgrade Plan

Audrey Melnik

When a customer is on a low plan and wants to upgrade to a higher plan, allow them to do this in their account.

February 13, 2019

Kirsten Zulyevic

Just posting to keep the dream alive as yet another customer has muddled up their account in an attempt to "not bother me" and adjust their subscriptions.

Andrija Krstic

Merged in a post:

Subscribers ability to Change Shipping Frequency

Patter Gersuk

A way to allow subscribers to change their Shipping Frequency themselves during an Active subscription

January 16, 2019

Andrija Krstic

Hey Patter, thanks for this. This is currently able to do on the merchant's side. See here: https://help.subbly.co/en/articles/90359

We will certainly look into adding this possibility for customers as well.

Andrija Krstic

Agreed, we are still reviewing this and hopefully it will be on its way shortly. In the meantime, make sure to make them contact you if they want to switch plans and before they decide to cancel

→